/* ============================================================
   PQRS Web — UI "Accessible & Ethical" (portal público)
   Paleta azul institucional + navy alto contraste (WCAG AA).
   Tipografía: Lexend (títulos) / Source Sans 3 (cuerpo).
   ============================================================ */
:root {
    --pq-navy:      #0f172a;
    --pq-blue:      #1a5fa8;   /* institucional (header) */
    --pq-blue-2:    #2b7cd3;   /* institucional claro */
    --pq-accent:    #0369a1;   /* CTA / foco (alto contraste) */
    --pq-bg:        #eef2f7;
    --pq-surface:   #ffffff;
    --pq-muted:     #f1f5f9;
    --pq-border:    #e2e8f0;
    --pq-text:      #0f172a;
    --pq-text-2:    #475569;
    --pq-text-3:    #64748b;
    --pq-danger:    #dc2626;
    --pq-success:   #059669;
    --pq-warn-bg:   #fffbeb;
    --pq-warn-fg:   #b45309;
    --pq-warn-bd:   #fde68a;
    --pq-radius:    14px;
    --pq-radius-sm: 10px;
    --pq-shadow:    0 10px 34px rgba(15, 23, 42, .10);
    --pq-shadow-sm: 0 2px 10px rgba(15, 23, 42, .06);
    --pq-ring:      0 0 0 3px rgba(3, 105, 161, .28);
    --pq-ease:      .2s cubic-bezier(.4, 0, .2, 1);
}

* { box-sizing: border-box; }

body {
    background:
        radial-gradient(1100px 420px at 50% -180px, rgba(43,124,211,.10), transparent 60%),
        var(--pq-bg);
    margin: 0;
    color: var(--pq-text);
    font-family: 'Source Sans 3', system-ui, -apple-system, Segoe UI, Roboto, Arial, sans-serif;
    font-size: 16px;
    line-height: 1.55;
    -webkit-font-smoothing: antialiased;
}

/* Accesibilidad: salto a contenido + foco visible global */
.pqrs-skip {
    position: absolute; left: -999px; top: 0; z-index: 1000;
    background: var(--pq-accent); color: #fff; padding: 10px 16px;
    border-radius: 0 0 8px 0; font-weight: 600; text-decoration: none;
}
.pqrs-skip:focus { left: 0; }
a:focus-visible, button:focus-visible, input:focus-visible,
select:focus-visible, textarea:focus-visible, [tabindex]:focus-visible {
    outline: none; box-shadow: var(--pq-ring); border-color: var(--pq-accent);
}

/* ---------- Shell ---------- */
.pqrs-shell {
    max-width: 960px; margin: 32px auto; background: var(--pq-surface);
    border: 1px solid var(--pq-border); border-radius: var(--pq-radius);
    box-shadow: var(--pq-shadow); overflow: hidden;
}

/* ---------- Header ---------- */
.pqrs-header {
    display: flex; align-items: center; gap: 18px;
    background: linear-gradient(135deg, var(--pq-blue-2) 0%, var(--pq-blue) 55%, #14508f 100%);
    color: #fff; padding: 26px 30px; position: relative;
}
.pqrs-header::after {
    content: ""; position: absolute; inset: 0; pointer-events: none;
    background: radial-gradient(420px 160px at 88% -30px, rgba(255,255,255,.16), transparent 70%);
}
.pqrs-logo {
    height: 60px; width: 60px; object-fit: contain; background: #fff;
    border-radius: 12px; padding: 6px; box-shadow: 0 4px 14px rgba(0,0,0,.18); flex: none;
}
.pqrs-header h1 { font-family: 'Lexend', sans-serif; font-size: 22px; margin: 0; font-weight: 700; letter-spacing: -.2px; }
.pqrs-header p { margin: 3px 0 0; font-size: 14px; opacity: .92; }

/* ---------- Stepper ---------- */
.pqrs-stepper {
    display: flex; align-items: center; gap: 6px;
    padding: 16px 30px; background: #f8fafc; border-bottom: 1px solid var(--pq-border);
}
.pqrs-stepper .step { display: flex; align-items: center; gap: 10px; flex: 1; min-width: 0; }
.pqrs-stepper .dot {
    width: 30px; height: 30px; flex: none; border-radius: 50%;
    display: grid; place-items: center; font-size: 14px; font-weight: 700;
    background: #fff; color: var(--pq-text-3); border: 2px solid var(--pq-border);
    transition: var(--pq-ease);
}
.pqrs-stepper .step-label { font-size: 13.5px; font-weight: 600; color: var(--pq-text-3); white-space: nowrap; }
.pqrs-stepper .bar { height: 3px; flex: 1; border-radius: 3px; background: var(--pq-border); transition: var(--pq-ease); }
.pqrs-stepper .step.active .dot { background: var(--pq-accent); border-color: var(--pq-accent); color: #fff; box-shadow: var(--pq-ring); }
.pqrs-stepper .step.active .step-label { color: var(--pq-accent); }
.pqrs-stepper .step.done .dot { background: var(--pq-success); border-color: var(--pq-success); color: #fff; }
.pqrs-stepper .step.done .step-label { color: var(--pq-text-2); }
.pqrs-stepper .step.done + .bar,
.pqrs-stepper .bar.done { background: var(--pq-success); }

/* ---------- Steps ---------- */
.pqrs-step { display: none; padding: 30px; }
.pqrs-step.active { display: block; animation: pqFade .25s ease; }
@keyframes pqFade { from { opacity: 0; transform: translateY(6px); } to { opacity: 1; transform: none; } }
.pqrs-step-title { font-family: 'Lexend', sans-serif; font-size: 21px; font-weight: 700; color: var(--pq-navy); margin: 0 0 6px; letter-spacing: -.2px; }
.pqrs-step-lead { color: var(--pq-text-2); font-size: 15px; margin: 0 0 20px; }
#desc-tipo { color: var(--pq-text-2); font-size: 15px; line-height: 1.55; margin: 0 0 6px;
    text-align: justify; text-align-last: left; hyphens: auto; -webkit-hyphens: auto; }

/* ---------- Tarjetas de tipo ---------- */
.pqrs-tipos { display: grid; grid-template-columns: repeat(auto-fill, minmax(268px, 1fr)); gap: 16px; }
.pqrs-tipo-card {
    position: relative; display: grid; grid-template-columns: 30px 1fr;
    column-gap: 12px; row-gap: 8px; align-content: start; align-items: start;
    border: 1px solid var(--pq-border); border-radius: var(--pq-radius-sm);
    padding: 18px 18px 18px 16px; cursor: pointer; background: var(--pq-surface);
    transition: border-color var(--pq-ease), box-shadow var(--pq-ease), transform var(--pq-ease);
}
.pqrs-tipo-card:hover { border-color: var(--pq-blue-2); box-shadow: 0 10px 24px rgba(43,124,211,.16); transform: translateY(-3px); }
.pqrs-tipo-card:focus-visible { box-shadow: var(--pq-ring); border-color: var(--pq-accent); transform: translateY(-3px); }
.pqrs-tipo-card .ic {
    grid-column: 1; grid-row: 1; align-self: center; width: 30px; height: 30px; flex: none;
    display: grid; place-items: center; color: var(--pq-blue-2);
    transition: color var(--pq-ease);
}
.pqrs-tipo-card .ic svg { width: 26px; height: 26px; }
.pqrs-tipo-card:hover .ic, .pqrs-tipo-card:focus-visible .ic { color: var(--pq-blue); }
.pqrs-tipo-card h3 { grid-column: 2; grid-row: 1; align-self: center; font-family: 'Lexend', sans-serif; font-size: 16px; font-weight: 600; color: var(--pq-navy); margin: 0; }
.pqrs-tipo-card p {
    grid-column: 1 / -1; font-size: 13.5px; color: var(--pq-text-2); margin: 0; line-height: 1.55;
    text-align: justify; text-align-last: left; hyphens: auto; -webkit-hyphens: auto; overflow-wrap: break-word;
}
.pqrs-tipo-card .chev {
    position: absolute; right: 14px; top: 18px; color: var(--pq-text-3);
    opacity: 0; transform: translateX(-4px); transition: var(--pq-ease);
}
.pqrs-tipo-card:hover .chev, .pqrs-tipo-card:focus-visible .chev { opacity: 1; transform: none; color: var(--pq-blue-2); }
.badge-anon {
    grid-column: 1 / -1; justify-self: start; display: inline-flex; align-items: center; gap: 4px;
    margin-top: 4px; font-size: 11.5px; font-weight: 600;
    background: var(--pq-warn-bg); color: var(--pq-warn-fg); border: 1px solid var(--pq-warn-bd);
    border-radius: 999px; padding: 2px 10px;
}

/* ---------- Volver ---------- */
.pqrs-back {
    display: inline-flex; align-items: center; gap: 6px; padding: 8px 4px;
    color: var(--pq-text-2); background: none; border: 0; font-weight: 600; font-size: 14px;
    cursor: pointer; text-decoration: none; margin-bottom: 6px;
}
.pqrs-back:hover { color: var(--pq-accent); }

/* ---------- Secciones del formulario ---------- */
.pqrs-section {
    display: flex; align-items: center; gap: 9px;
    font-family: 'Lexend', sans-serif; font-size: 13px; font-weight: 700; color: var(--pq-accent);
    text-transform: uppercase; letter-spacing: .7px;
    margin: 26px 0 16px; padding-bottom: 10px; border-bottom: 2px solid var(--pq-muted);
}
.pqrs-section svg { width: 18px; height: 18px; flex: none; }

/* ---------- Inputs ---------- */
label { font-weight: 600; color: var(--pq-text); margin-bottom: 6px; display: block; font-size: 14px; }
label .req { color: var(--pq-danger); font-weight: 700; }
.form-control.input-styled,
select.input-styled, textarea.input-styled {
    border-radius: var(--pq-radius-sm); border: 1px solid var(--pq-border);
    padding: 11px 14px; font-size: 16px; color: var(--pq-text); background: #fff;
    min-height: 46px; transition: border-color var(--pq-ease), box-shadow var(--pq-ease);
}
.input-styled::placeholder { color: #94a3b8; }
.input-styled:focus { border-color: var(--pq-accent); box-shadow: var(--pq-ring); outline: none; }
textarea.input-styled { min-height: 110px; resize: vertical; line-height: 1.5; }
.field-hint { font-size: 12.5px; color: var(--pq-text-3); margin-top: 5px; }

/* File inputs */
input[type="file"].form-control {
    border: 1px dashed var(--pq-border); border-radius: var(--pq-radius-sm);
    padding: 12px 14px; font-size: 14px; background: #fafcff; min-height: 48px; cursor: pointer;
}
input[type="file"].form-control:hover { border-color: var(--pq-blue-2); background: #f4f9ff; }
input[type="file"].form-control:focus { box-shadow: var(--pq-ring); border-color: var(--pq-accent); }

/* Cargador de archivos (drag & drop + lista) */
.pq-file-hidden { position: absolute; width: 1px; height: 1px; opacity: 0; pointer-events: none; }
.pq-drop {
    border: 2px dashed var(--pq-border); border-radius: var(--pq-radius-sm); background: #fafcff;
    padding: 22px 18px; text-align: center; cursor: pointer; color: var(--pq-text-2);
    transition: border-color var(--pq-ease), background var(--pq-ease), box-shadow var(--pq-ease); outline: none;
}
.pq-drop:hover, .pq-drop:focus-visible { border-color: var(--pq-blue-2); background: #f2f8ff; }
.pq-drop.dragover { border-color: var(--pq-accent); background: #eaf4ff; box-shadow: var(--pq-ring); }
.pq-drop .dz-ic { width: 34px; height: 34px; color: var(--pq-blue-2); margin-bottom: 4px; }
.pq-drop-text { font-size: 14.5px; }
.pq-drop-text strong { color: var(--pq-accent); font-weight: 600; }
.pq-drop-sub { font-size: 12.5px; color: var(--pq-text-3); margin-top: 3px; }
.pq-file-list { list-style: none; margin: 10px 0 0; padding: 0; display: grid; gap: 8px; }
.pq-file-item {
    display: flex; align-items: center; gap: 10px; padding: 9px 12px;
    border: 1px solid var(--pq-border); border-radius: 10px; background: #fff; animation: pqFade .2s ease;
}
.pq-file-item .fi-ic { width: 22px; height: 22px; color: #ef4444; flex: none; }
.pq-file-item .fi-name { flex: 1; min-width: 0; font-size: 13.5px; color: var(--pq-text); font-weight: 500;
    white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.pq-file-item .fi-size { font-size: 12px; color: var(--pq-text-3); flex: none; }
.pq-file-item .fi-del {
    flex: none; width: 30px; height: 30px; border: 0; background: #f8fafc; border-radius: 8px; line-height: 1;
    color: var(--pq-text-3); cursor: pointer; font-size: 18px; display: grid; place-items: center; transition: var(--pq-ease);
}
.pq-file-item .fi-del:hover { background: #fee2e2; color: var(--pq-danger); }
.pq-drop-err { color: var(--pq-danger); font-size: 12.5px; margin-top: 6px; }

/* Resaltado de campo con error */
.input-styled.field-error, .pq-drop.field-error {
    border-color: var(--pq-danger) !important;
    box-shadow: 0 0 0 3px rgba(220, 38, 38, .16) !important;
}
/* Toast de error (fijo arriba, siempre visible) */
.pq-toast {
    position: fixed; top: 20px; left: 50%; transform: translateX(-50%) translateY(-16px);
    display: flex; align-items: center; gap: 12px;
    width: calc(100% - 32px); max-width: 440px;
    background: #fff; color: var(--pq-text); border: 1px solid var(--pq-border);
    box-shadow: 0 16px 42px rgba(15, 23, 42, .16); border-radius: 12px;
    padding: 14px 18px; font-family: 'Source Sans 3', system-ui, sans-serif;
    font-size: 14.5px; font-weight: 500; line-height: 1.45;
    z-index: 4000; opacity: 0; pointer-events: none;
    transition: opacity .22s ease, transform .22s ease;
}
.pq-toast.show { opacity: 1; transform: translateX(-50%) translateY(0); pointer-events: auto; }
.pq-toast .pq-toast-ic {
    flex: none; width: 34px; height: 34px; border-radius: 50%;
    display: grid; place-items: center; background: #fef2f2; color: var(--pq-danger);
}
.pq-toast .pq-toast-ic svg { width: 20px; height: 20px; }
.pq-toast .pq-toast-msg { flex: 1; }
@media (prefers-reduced-motion: reduce) { .pq-toast { transition: opacity .01s; } }

/* Overlay de carga (al radicar) */
.pq-overlay {
    position: fixed; inset: 0; z-index: 3000; display: grid; place-items: center; padding: 24px;
    background: rgba(15, 23, 42, .55); -webkit-backdrop-filter: blur(2px); backdrop-filter: blur(2px);
    opacity: 0; transition: opacity .2s ease;
}
.pq-overlay.show { opacity: 1; }
.pq-overlay[hidden] { display: none; }
.pq-overlay-card {
    background: #fff; border-radius: 16px; box-shadow: 0 22px 60px rgba(0, 0, 0, .32);
    padding: 30px 34px; text-align: center; max-width: 380px; width: 100%;
}
.pq-spinner {
    width: 52px; height: 52px; margin: 0 auto 18px; border-radius: 50%;
    border: 5px solid #e2e8f0; border-top-color: var(--pq-accent); animation: pqSpin .8s linear infinite;
}
@keyframes pqSpin { to { transform: rotate(360deg); } }
.pq-overlay-title { font-family: 'Lexend', sans-serif; font-weight: 700; font-size: 18px; color: var(--pq-navy); }
.pq-overlay-sub { font-size: 13.5px; color: var(--pq-text-2); margin-top: 8px; line-height: 1.5; }
@media (prefers-reduced-motion: reduce) {
    .pq-overlay { transition: opacity .01s; }
    .pq-spinner { animation-duration: 1.6s; }
}

/* ---------- Botones ---------- */
.btn-guardar {
    display: inline-flex; align-items: center; justify-content: center; gap: 9px;
    background: linear-gradient(135deg, var(--pq-blue-2) 0%, var(--pq-blue) 100%);
    border: none; border-radius: var(--pq-radius-sm); padding: 13px 34px;
    font-family: 'Lexend', sans-serif; font-weight: 600; font-size: 15.5px; color: #fff;
    min-height: 50px; cursor: pointer; transition: var(--pq-ease); box-shadow: 0 6px 16px rgba(26,95,168,.28);
}
.btn-guardar:hover { transform: translateY(-2px); box-shadow: 0 10px 22px rgba(26,95,168,.36); color: #fff; }
.btn-guardar:active { transform: translateY(0); }
.btn-guardar:disabled { opacity: .65; transform: none; cursor: progress; box-shadow: none; }
.btn-guardar svg { width: 18px; height: 18px; }
.pqrs-actions { display: flex; justify-content: flex-end; margin-top: 22px; }

.btn-outline-pq {
    display: inline-flex; align-items: center; gap: 8px;
    border: 1.5px solid var(--pq-blue-2); color: var(--pq-blue); background: #fff;
    border-radius: var(--pq-radius-sm); padding: 11px 24px; font-weight: 600; font-size: 15px;
    cursor: pointer; transition: var(--pq-ease);
}
.btn-outline-pq:hover { background: #f4f9ff; }

/* ---------- Mensajes / alertas ---------- */
#pqrs-msg.alert { border-radius: var(--pq-radius-sm); border: 1px solid transparent; padding: 12px 16px; font-size: 14.5px; font-weight: 500; margin-top: 6px; }
#pqrs-msg.alert-danger { background: #fef2f2; border-color: #fecaca; color: #b91c1c; }
#pqrs-msg.alert-success { background: #ecfdf5; border-color: #a7f3d0; color: #047857; }

/* ---------- Confirmación ---------- */
.pqrs-ok { text-align: center; padding: 26px 10px 34px; }
.pqrs-ok .check {
    width: 78px; height: 78px; margin: 0 auto 18px; border-radius: 50%;
    display: grid; place-items: center; background: #ecfdf5; color: var(--pq-success);
    box-shadow: 0 0 0 8px rgba(5,150,105,.08);
}
.pqrs-ok .check svg { width: 40px; height: 40px; }
.pqrs-ok h2 { font-family: 'Lexend', sans-serif; color: var(--pq-navy); font-weight: 700; font-size: 24px; margin: 0 0 6px; }
.pqrs-ok p { color: var(--pq-text-2); margin: 4px 0; }
.pqrs-nro {
    display: inline-block; font-family: 'Lexend', sans-serif; font-size: 28px; font-weight: 700;
    color: var(--pq-blue); letter-spacing: 3px; margin: 16px 0 8px;
    background: var(--pq-muted); border: 1px dashed var(--pq-blue-2); border-radius: 12px; padding: 12px 26px;
}

/* honeypot */
.hp-field { position: absolute; left: -9999px; width: 1px; height: 1px; opacity: 0; }

/* ---------- Responsive ---------- */
@media (max-width: 720px) {
    .pqrs-shell { margin: 0; border-radius: 0; border-left: 0; border-right: 0; }
    .pqrs-header { padding: 22px 20px; }
    .pqrs-step { padding: 22px 18px; }
    .pqrs-stepper { padding: 14px 18px; gap: 4px; }
    .pqrs-stepper .step-label { display: none; }
    .pqrs-stepper .step { flex: none; }
    .pqrs-actions { justify-content: stretch; }
    .btn-guardar { width: 100%; }
}
@media (max-width: 400px) {
    .pqrs-tipos { grid-template-columns: 1fr; }
}

/* ---------- Reduced motion ---------- */
@media (prefers-reduced-motion: reduce) {
    * { animation: none !important; transition: none !important; }
    .pqrs-tipo-card:hover { transform: none; }
}